Refund and Returns Policy

1. The Short Version

Because our pallets and truckloads are liquidation lots sold “as-is,” all sales are final and we do not accept returns or exchanges for buyer’s remorse, sell-through results, or the mixed condition inherent to liquidation goods. The only situations where we will make it right are a verified shipping error (we sent the wrong load), a documented freight damage claim, or a specific written exception noted on the load you purchased.

2. All Sales Are Final

Liquidation merchandise consists of customer returns, overstock, shelf-pulls and salvage goods. Prices reflect that the merchandise may be used, damaged, incomplete, missing packaging or non-functional. By purchasing, you acknowledge that you are buying a bulk lot at a deep discount and that you are not entitled to a refund, return or exchange based on the condition, brand mix, resale value, or your ability to resell the items.

3. Manifest & Content Variances

Where a manifest, category label, unit count or estimated retail value is provided, it is an approximation for reference only. Minor variances between the manifest and the actual contents are normal and expected in the liquidation industry and are not grounds for a refund. Estimated retail values are not a promise of resale value.

4. Order Discrepancy Claims

If we shipped the wrong load (a load that does not match the category or lot you paid for), you may file a discrepancy claim. Claims must be:

• Submitted in writing to sales@stackliquidators.com within 48 hours of pickup or delivery;
• Supported by clear photographs of the load, the pallet, and any lot or load-ID labels;
• For merchandise that is unsorted and intact (claims cannot be processed once a load has been picked through or resold).

If we verify the error, we will, at our option, arrange the correct load, offer a replacement of equal value, or issue a refund for the affected load.

5. Freight Damage Claims

Risk of loss passes to you at pickup or when the merchandise is handed to the carrier. If your load arrives visibly damaged in transit, you must note the damage on the carrier’s delivery receipt / bill of lading at the time of delivery and photograph it before moving the freight. Freight-damage recovery is handled through the carrier’s claims process; we will provide the shipping documents needed to support your claim.

6. Order Cancellations & Deposits

You may cancel an unpaid reservation at any time. Once a load is paid for, it is scheduled for pickup or shipment and generally cannot be cancelled. Reservation deposits hold a specific load off the floor; if you do not complete the purchase within the agreed hold period, the load may be released and the deposit may be forfeited. Any freight already booked or incurred is non-refundable.

7. How Refunds Are Issued

Where a refund is approved under this policy, it is issued to the original payment method within a reasonable period after we verify the claim, typically 5–10 business days depending on your bank or card provider. Original outbound freight and any return freight are non-refundable unless the loss resulted from our verified error.

8. Non-Returnable Items

For health, safety and liquidation reasons, the following are never returnable: opened or picked-through loads, resold or redistributed merchandise, clearance/”as-is” lots explicitly marked final, and any load where labels or packaging have been altered or removed.

9. How to Reach Us

Questions about this policy or a claim? Contact us at sales@stackliquidators.com, call 944 424 6059, or write to Stack Liquidators, 126 E Grove Ave, Orange, CA 92865, USA. This policy works together with our Terms & Conditions.